Refund and cancellation policy

1. Before You Pay

You complete the assessment and can review and correct your answers before paying. Your answers are kept only for your current visit and are cleared after a period of inactivity until you verify your email, so please complete the assessment in one visit. You can stop at any time before paying and nothing is charged. Once payment is verified, your answers are locked and generation starts, so an order cannot be cancelled after that point; sections 2 and 3 explain when a refund applies. An example report is also available so you can see how a roadmap is structured and what it covers before you decide to purchase. Payment is required to generate your roadmap.

2. Refund for Late Delivery

Most roadmaps are delivered within 1–3 hours after successful payment. In exceptional cases, technical or AI-processing issues may extend delivery up to 24 hours. After a successful payment, RoadmapMint generates your personalised roadmap and sends the completed report by email, with a secure download link.

If your report has not been delivered to your email within 24 hours of a successful payment, you can request a refund. This applies to every order, whatever version you chose, counted from its successful payment.

To request one, contact us with your Order ID and relevant payment/order details so we can verify the order and delivery status.

We aim to review refund requests promptly and will tell you the outcome by email. If we cannot deliver your report at all, we will refund the amount you paid.

3. 7-Day Money-Back Promise

If your delivered report does not do what we described for the version you bought, you can ask for your money back within 7 days of the report first being delivered to your email. After we check your order, we will refund the amount you paid if one of these applies:

• the report does not reflect the answers you submitted (for example, it uses the wrong name, age, education stage or goals);
• the report has a clear factual, formatting or completeness error, or is missing sections that the version you bought includes, and we are unable to correct it;
• you cannot open or download the report and we are unable to fix that.

Where the problem can be corrected, we may first offer to correct and re-issue your report. If we cannot, we will refund the amount you paid.

To use the promise, contact us within the 7 days with your Order ID, the email used at checkout and a short description of what is wrong, naming the page or section if you can. A request made after the 7 days is not covered by this promise. Section 5 lists what the promise does not cover.

4. Double or Failed Payments

If you were charged more than once for the same order, or your payment was taken but no order or report resulted, write to us with the payment reference and the email you used. After we verify the payment, the extra or unmatched amount will be refunded to the original payment method.

5. When a Refund Does Not Apply

Because each roadmap is generated from the answers you give and is delivered as a digital file, the 7-day promise and section 2 do not cover:

• a change of mind, or a purchase made by mistake, once the report has been delivered;
• disagreeing with the recommendations, or expecting a particular outcome, such as an admission, course, job, salary, exam result or a specific career being suggested;
• a report that follows answers that were incomplete, inaccurate or contradictory, or a request to change answers after payment (answers are locked once payment is verified);
• a request made more than 7 days after the report was first delivered, or a further request for an order whose earlier request has been decided;
• a report that has been shared, republished or resold, and any misuse of the service or of this promise, including repeated or abusive claims and claims we reasonably find to be false;
• bank or card charges, and currency-conversion differences, that are outside our control.

This is why a sample report is provided upfront, so you know what to expect before you pay. After a full refund, access to that order's report is closed.

6. How Refunds Are Processed

Approved refunds are issued to the original payment method used at checkout, via the payment provider used for that order. Available payment options are shown at checkout; processing times for a refund depend on that provider and your bank or card issuer.

7. Promotional Offers

If your order used an active promotional offer, any approved refund reflects the amount actually paid, not the standard base price.

8. Requesting a Refund

To request a refund, get in touch with your order ID, the email used at checkout, and the reason for your request. For the 7-day promise, send it within the 7 days and say what is wrong with the report. We aim to review requests promptly and will tell you the outcome by email.

9. Your Statutory Rights

Nothing in this policy limits any right you have under applicable consumer-protection law that cannot legally be excluded.

10. Need Help With Your Order?

Contact us for payment, order or technical issues related to accessing or downloading your report. RoadmapMint support does not include personalised counselling, coaching, tutoring, admissions assistance or ongoing implementation support.